Shipping Policy: Reliable Delivery at Chef's Utensil

Shipping Policy

Reliable delivery at Chef's Utensil

At Ustensile de Chef , we know that receiving your orders quickly and in perfect condition is essential. That's why we are committed to offering you a reliable, transparent, and efficient delivery service.

Processing times

  • All orders are generally processed within 24 to 48 working hours after payment confirmation.

  • In case of high demand or promotional periods, this timeframe may be slightly extended, but we will keep you informed.

Available delivery methods

We offer several options to best meet your needs:

  • Standard delivery (7 to 14 days) : reliable and economical, ideal for receiving your utensils without stress.

Delivery is free within Metropolitan France.

Please note: Products ordered from our store may come from multiple suppliers and warehouses. Therefore, you may receive your items in several packages, on different dates. Each package includes a tracking number so you can follow its delivery.

Delivery zones

We deliver to mainland France and certain European countries. To check availability in your country, please consult the list provided during checkout.

Order tracking

As soon as your package is shipped, you will receive an email with a tracking number allowing you to track your order in real time on the carrier's website.

Packaging and safety

We carefully pack each order to ensure your products arrive in perfect condition, protected from shocks and moisture. We use environmentally friendly materials whenever possible.

Delivery delays and problems

If your order is delayed or you encounter a problem with delivery, please contact us immediately at Bbjac36@gmail.com . We will do everything we can to resolve the situation as quickly as possible.

Return policy related to delivery

For any product damaged or lost during delivery, we are committed to offering you an exchange or a refund after verification.

Thank you for trusting Ustensile de Chef to equip your kitchen!