Chef Utensil FAQs: Delivery, Returns and Key Information

Frequently Asked Questions – Kitchen Utensil

1. Do you deliver internationally?

Yes! We deliver to mainland France, Belgium, Switzerland, the French overseas departments and territories, and several European countries. Shipping costs are automatically adjusted according to your address.

👉 Check out our Delivery and Timeframes page.

2. What are the delivery times?

Processing times vary depending on your place of residence:

  • France: 7 to 14 business days

An email has been sent to you with a tracking number.

3. Are the payments secure?

Absolutely. All payments are encrypted and 100% secure via Shopify or PayPal.

4. Can I return a product?

Yes. You have 14 days after receipt to request a return or exchange. Products must be unused and in their original packaging.

👉 See details on our Return Policy page.

5. Are the products eco-friendly?

We prioritize durable materials such as stainless steel, bamboo, or food-grade silicone. Each product description clearly indicates the materials used.

6. Where are your products manufactured?

Our products are sourced from Europe and Asia, depending on the supplier. Quality is rigorously checked before shipment. Our priorities: sustainability, food safety, and fair pricing.

7. Why order from Kitchen Utensil?

  • Products tested and carefully selected

  • Free PDF guides (recipes, tips)

  • Free delivery

  • 100% secure payment

  • Human and responsive customer service

8. Do you offer complete packs or kits?

Yes, we have practical packs designed for everyday cooking or emergency cooking (without electricity).

👉 See the Kitchen Survival Pack
👉 See the Home Fermentation Kit

9. Are there any guides or bonuses offered?

Yes! For some products, exclusive PDF guides are included free of charge (recipes, tips, etc.).

For example: our "Cooking Without Electricity" guide, included with the Kitchen Survival Pack

10. How can I track my order?

As soon as your order is shipped, you will receive an email with the tracking link. You can also contact us at any time for an update.

A Track123 tracking number has been sent to you. 👉 Go to the tracking page

11. Can I give a product as a gift to a relative?

Yes, our products are perfect as a useful and original gift. You can add a personalized note when ordering.

12. Why are my items arriving in multiple packages?

Our products are shipped from various suppliers and warehouses to guarantee availability and competitive prices. Therefore, you may receive your items in multiple packages on different dates. Don't worry: a tracking number is sent to you for each package so you can follow its arrival.

13. How can I contact you?

📩 bbjac36@gmail.com