Refund and Return Policy
Return & Refund Policy
At Chef's Tools , your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help and offer you a simple and effective solution.
Product returns
You have 14 days from the date of receipt of your order to return a product to us, without having to provide a reason.
Return conditions:
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The product must be in its original condition, unused, undamaged and in its original packaging.
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Personalized or promotional products are not eligible for return, except in the case of a defect.
Return procedure:
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Contact our customer service at: Bbjac36@gmail.com , specifying your order number.
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We will provide you with a return authorization and the address to which you should return the product.
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Pack the product carefully and send it at your own expense (except in the case of an error on our part).
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Once the package has been received and verified, we will proceed with the refund or exchange according to your choice.
Refund
The refund will be processed within 7 to 14 working days after receipt and verification of the return.
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The refunded amount includes the price of the product, excluding delivery costs.
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Return shipping costs are the responsibility of the customer unless the error is ours or the product is defective.
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The refund will be issued via the payment method used for the order.
Exchange
Do you wish to exchange a product? Contact us to check availability and the procedure to follow.
Defective product or delivery error
If you receive a defective or damaged product, or if there is an error in your order, please contact us promptly at Bbjac36@hotmail.com with a photo of the problem.
We will cover the return shipping costs and offer you a replacement or a full refund.
Questions ?
Feel free to contact us at any time. Our team is here to help!
Chef's Utensil – For simple, efficient and enjoyable cooking!